![]() Within this page, we should also click the Set Parameters to Default followed by the Set DMX Parameters button. Here we can re-flash/change the firmware on the device at the top of the screen, to do this use the drop down, select a firmware (for DMX USB Pro we suggest testing on the DMX only firmware version), then click Update Firmware. Next click on the Setting cog next to the switch. Once you do this, the green LED on the DMX USB Pro and Pro Mk2 should start to flash which indicates the device is receiving DMX. If the device does not appears, skip to Step 3įirst, ensure that the device is Enabled using the switch on the right. Use the Rescan for device and your device should appear within the list. Open the ENTTEC EMU software, using the Settings cog in the top right of EMU, navigate to the Output tab. If you get stuck, please contact support with details of the step you got stuck on. Please unplug, re-plug and try to discover the device in your chosen software. You might need to access the Activity Monitor (simultaneously press down the + + keys on your keyboard) to close down any programs running in the background. Please close all software that is running. The USB device might have ‘latched’ onto a different piece of software running. Mac OS Troubleshooting: Step 1: Closing all software:
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